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22 articles across 8 topics

All AI & Agentforce Release Updates Implementation Automation Integration Optimization Customization Sales Operations

Diagram of the Dreamforce 2026 launches: AIforce, Koa, Salesforce in Claude, Agentforce agents and the Enterprise AI Harness around a Salesforce core

Sep 23, 2026

Dreamforce 2026 Announcements That Matter for Business

AIforce, Koa, Salesforce in Claude, seven named Agentforce agents and a new governance framework. What each Dreamforce 2026 launch is, what you can use today, and what to prepare before your 2027 plan is signed off.

Seven Agentforce agents grouped by team: service, sales, internal operations and commerce

Sep 21, 2026

The Seven New Agentforce Agents Explained

Salesforce now sells seven named Agentforce agents, each built for a specific job. This guide explains what each agent does, which ones you can deploy today, how Hunter works over weeks, and how to pick the right first agent for your business.

Diagram showing CRM tasks routed between the Salesforce Koa model and general frontier models

Sep 20, 2026

Salesforce Koa Explained for Business Leaders

Koa is Salesforce's first CRM reasoning model, built on NVIDIA Nemotron. It is in pilot, general availability is planned for US regions, and the bigger story may be AI cost. Here is what business and IT leaders need to know.

A chat conversation connected to Salesforce records through an MCP server, showing a pipeline summary

Sep 19, 2026

Salesforce in Claude and How Sales Teams Can Use It

Salesforce in Claude lets sellers check pipeline, prepare for meetings and log follow-ups without opening Salesforce. It is in beta with 37 sales skills. Here are three use cases worth piloting and how to run the pilot safely.

Five-point Agentforce readiness checklist covering data, permissions, use case, handoff and measures

Sep 18, 2026

Agentforce Readiness Checklist for Your First AI Agent

Most AI agent projects stall for reasons that have nothing to do with the AI. Answer these five questions about your data, access, use case, handoff and measures before deploying Agentforce, and your first agent has a real chance of success.

The AI Control Plane above six Enterprise AI Harness capabilities: context, agency, action, governance, security and models

Sep 17, 2026

Salesforce AI Agent Governance for Regulated Businesses

AI agents are quick to launch and hard to audit. Salesforce's Enterprise AI Harness and AI Control Plane aim to fix that from early FY28. Here is what they include, what is available today, and a governance plan you can start now.

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